Production emergency support
Emergency fixes, platform monitoring and 24/7 software technical support.
Customer support and end-user issues handling, change and release process management, requirements and risk management.
Ongoing application maintenance and support
Bug fixing, new features and enhancements implementation, database administration, QA and testing, ongoing content update, system reengineering, code refactoring and performance tuning.
Application deployment, monitoring, troubleshooting and planned upgrade.